Observability for SaaS Platforms
Across control plane and data plane, for you and your customers.
Architecture
Control Plane
APIs · Databases · Services
Data Plane
Workers · Compute · GPUs
Data Plane
Workers · Compute · GPUs
In-Product Observability
Embed Oodle in your UI
Query APIs
Build custom integrations
AI Troubleshooting
Self-serve for customers
The Multi-Tenant Observability Problem
SaaS platforms run infrastructure in two places: your cloud and your customers' clouds. Traditional observability tools weren't designed for this.
Fragmented Telemetry
Control plane metrics in one tool, data plane logs in another, traces somewhere else. Every incident means jumping between tools, environments, and access controls.
Operational Overhead
Self-hosting observability backends per environment drains engineering time. Every upgrade, scaling event, and outage pulls your team away from building product.
Privacy-Constrained Customers
Enterprise customers will not send telemetry outside their cloud. One observability backend cannot serve every security tier.
No Cross-Tenant Visibility
When a customer reports degraded performance, your support team cobbles together CLI downloads, dashboard snapshots, and log exports. No unified view.
Three Deployment Models, One Experience
Match your observability deployment to each customer's security posture. Every model delivers the same dashboards, alerts, and AI debugging.
Oodle Managed (SaaS)
Send telemetry from your control plane and data planes to Oodle's managed platform. Query per-tenant data via API to display in your own UI, or give customers direct SSO access to their dashboards.
- Zero infrastructure to manage
- Start sending data in minutes
- Embed Oodle in your product for customer-facing observability
- Best for customers without data residency requirements
BYOC in Your Cloud
Oodle deploys into your cloud account with full tenant isolation. All data stays within your network perimeter. Oodle manages upgrades and scaling via scoped IAM roles.
- You control encryption keys and access policies
- Data never leaves your cloud account
BYOC in Customer's Cloud
For your most privacy-sensitive customers: Oodle deploys directly in their cloud account. They get the same dashboards, alerts, and AI debugging with zero data leaving their environment.
- No customer gets a degraded experience
- Meets HIPAA, PCI-DSS, and data residency requirements
- Your team retains tenant-scoped access for support
Built for Multi-Tenancy
Every feature is tenant-aware by default. Isolate data, embed observability in your product, and let your customers self-serve with AI.
Tenant-Key Isolation
Every metric, log, and trace is tagged with a tenant key at ingestion. Data is physically partitioned. No tenant can ever access another's telemetry, even through a query bug or misconfigured dashboard.
Unified Cross-Tenant Querying
Your SRE and support teams query across all tenants from a single interface. Filter by tenant ID, compare performance across customer environments, and spot systemic issues before customers report them.
Embed Observability in Your Product
Ship observability as a feature of your platform. Embed Oodle directly in your UI for a native customer experience, or build custom integrations via query APIs. Either way, your customers see their tenant-scoped dashboards, metrics, and alerts without leaving your product.
AI Self-Troubleshooting for Customers
Let your customers troubleshoot their own issues with AI, without opening a support ticket. Oodle AI analyzes tenant-scoped telemetry, identifies root causes, and suggests fixes. Your support team handles fewer escalations while customers get faster resolution.
Why Oodle for SaaS Platforms
Replace fragmented, self-hosted observability with a unified managed platform.
Frequently Asked Questions
How does tenant isolation work?
Can our customers access their own observability data?
What telemetry signals do you support?
How does pricing work for multi-tenant setups?
What if some tenants generate far more telemetry than others?
Ready to unify your multi-tenant observability?
See how Oodle gives your platform team and your customers a single pane of glass across every environment.
No credit card required. Free tier available.